Shipping Policy
Shipping Policy - Cygelle
Order Processing:
1.1 Orders are processed and shipped within 2 business days after purchase, excluding weekends and holidays.
1.2 Customers will receive a confirmation email with tracking information once the order has been dispatched.
Shipping Methods:
2.1 We offer standard shipping options. Expedited shipping may be available at an additional cost.
2.2 Delivery times may vary depending on the selected shipping method and destination.
2.3 Please note that transit times may take up to 12 business days, depending on the destination and chosen method.
2.4 The estimated delivery time excludes possible delays due to customs processing in the destination country, which are beyond our control.
- Shipping Fees:
3.1 Shipping fees are calculated based on the weight of the products and the destination. The total shipping cost will be displayed during checkout.
- International Shipping:
4.1 Cygelle currently ships to selected international destinations. Shipping rates and delivery times vary by location.
4.2 Customers are responsible for any applicable taxes, customs duties, or fees on international shipments.
- Address Accuracy:
5.1 Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections.
- Lost or Stolen Packages:
6.1 Cygelle is not responsible for lost or stolen packages once the carrier marks them as delivered. Customers are encouraged to contact the carrier for assistance.
- Order Tracking:
7.1 Customers can track their order status using the provided tracking information.
7.2 If there is any issue with tracking or delivery, customers may contact our customer service team at cygelle@outlook.com.
- Shipping Delays:
8.1 Cygelle is not responsible for shipping delays caused by external factors, including but not limited to weather conditions, carrier issues, or unforeseen circumstances.
- Returns Due to Shipping Issues:
9.1 If a package is returned to us due to an incorrect address or other shipping issues, the customer may be responsible for additional costs to reship the package.
- Contact:
10.1 For any questions or concerns regarding our Shipping Policy, please contact us at cygelle@outlook.com.
- Policy Updates:
11.1 Cygelle reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated through notices on our website.
By making a purchase from Cygelle, you acknowledge and agree to the terms of this Shipping Policy.